Last updated: 22 September 2026
About this privacy policy
This privacy policy explains how The Northern Collective handles personal information through thenortherncollective.com. It covers website enquiries, communications with our team and the technical information needed to operate and protect the website.
Our collection includes independently operated hospitality, retail and leisure venues across Sheffield and the Peak District. When you follow a link to a venue website, booking service, social network or newsletter form, that organisation may collect information under its own privacy notice.
Who is responsible for your information?
The Northern Collective is responsible for personal information submitted through this website. You can contact us at info@thenortherncollective.com or write to The Northern Collective, The Glass House, Hathersage Business Centre, Hathersage, Hope Valley, S32 1BB.
Personal information we collect
Depending on how you use the website, we may collect:
- your first and last name, email address, subject and message when you send an enquiry;
- information contained in emails or other correspondence with us;
- the venue, event, booking or service your enquiry relates to; and
- limited technical and security information, such as an IP address, browser type, request time and server logs, generated when the website is delivered.
Please do not send sensitive personal information through the general enquiry form unless it is necessary for us to help you.
Privacy-friendly website analytics
We measure website use so we can understand which Northern Collective venues and pages are popular, whether visitors use booking and menu links, and how the website can be improved. The analytics records page views, general traffic sources, broad device type, visible-page attention and actions such as menu downloads, booking clicks, contact-form starts and completed enquiries. Automated browsers and non-public preview versions are excluded where they can be identified.
Our analytics does not use advertising cookies, store your IP address, create cross-site advertising profiles or collect the words entered into forms. A random anonymous identifier is held in session storage for the life of the current browser tab so that a refresh is not counted as a completely new visit. It disappears when the tab is closed and is not used to recognise you across websites. Analytics records are retained for up to 13 months and are then deleted.
How and why we use personal information
We use personal information to respond to enquiries, route venue-specific questions to the right team, maintain website security, prevent misuse, understand website performance and keep appropriate business records.
Our lawful bases under UK data protection law are usually:
- legitimate interests, where we need to answer enquiries, operate and improve our website, understand aggregate visitor engagement and protect our business and visitors;
- steps before a contract or performance of a contract, where your message concerns a booking, event or service; and
- legal obligations, where records must be kept or disclosed by law.
If you choose to join a mailing list through a linked service, marketing communications should be sent on the basis of your consent and you can unsubscribe using the link in each message.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the enquiry, booking, service, security or legal purpose for which it was collected. Retention depends on the nature of the correspondence and whether it becomes part of an ongoing customer, venue or legal record. Information that is no longer required is deleted or anonymised in line with our operational processes.
How we protect information
We use appropriate organisational and technical measures to protect personal information against unauthorised access, alteration, loss or disclosure. No online service is completely risk-free, so please contact us if you believe information sent through this website has been compromised.
Your UK data protection rights
Depending on the circumstances, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction, portability, or to object to certain uses. Where processing relies on consent, you may withdraw that consent at any time. These rights are not absolute and legal exemptions may apply.
To exercise a right, email info@thenortherncollective.com. We may need to verify your identity before responding. We do not use personal information submitted through this website for solely automated decisions that have legal or similarly significant effects.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority. Visit ico.org.uk/make-a-complaint or telephone 0303 123 1113.
Children’s information
This website is not directed at children and we do not knowingly use it to collect personal information from children. A parent or guardian who believes a child has provided information should contact us.
Changes to this policy
We may update this privacy policy when our website, suppliers or legal obligations change. The latest version will always appear on this page with its update date.
Contact The Northern Collective
For privacy questions or requests, email info@thenortherncollective.com or write to The Northern Collective, The Glass House, Hathersage Business Centre, Hathersage, Hope Valley, S32 1BB.
For information about cookies and similar technologies, read our Cookies Policy.